SMS Privacy Notice (Botach.com)
This SMS Privacy Notice explains how Botach.com collects, uses, shares, and protects information in connection with our 1-to-1 support SMS program (service/support only; no marketing). It complements our main site Privacy Policy and addresses transparent disclosure, consent, and opt-out for 10DLC messaging.
1) What We Collect
- Identifiers & Contact Info: mobile number, name (if provided), account/order IDs.
- Message Metadata & Content: timestamps, delivery status, agent ID, and message content necessary to support your request.
- Technical Data: IP address and user agent at time of consent and during key support actions.
- Consent Records: consent method (checkout checkbox, account checkbox, or YES reply), timestamps, and source.
We collect this information from you (forms/replies), from your device (technical data), and from service providers (e.g., Microsoft/Teams SMS, operators/aggregators, and carriers) to ensure lawful, compliant messaging.
2) How We Use Your Information
- To provide one-to-one support via SMS (order questions, returns/RMA, delivery issues, product assistance).
- To verify and log consent, manage opt-out/START/HELP requests, and maintain suppression lists.
- To comply with 10DLC and carrier requirements and to prevent spam/abuse.
- To maintain and improve service quality (quality assurance, troubleshooting, operational analytics—not for advertising).
3) Legal Basis / Permission
We process SMS communications based on your consent (opt-in checkbox or YES reply). You can withdraw consent at any time by replying STOP. We also process certain data as necessary to comply with carrier/operator requirements and to operate the service.
4) Sharing & Disclosure
We share SMS data only as needed to operate the program and comply with requirements:
- Service Providers & Platforms: Microsoft (Teams), operator/aggregator, and wireless carriers (A2P/10DLC).
- Fraud/Abuse Prevention & Compliance: entities assisting with compliance auditing or legal obligations.
- Legal Requirements: when required by law or to protect rights and safety.
The Operator is the final reviewer/approver of the service application, and Microsoft may share application details to provision Teams messaging.
5) Retention
- Active conversations: retained for as long as needed to provide support.
- Consent logs & opt-out/suppression records: retained to demonstrate compliance with messaging rules.
- Deletion: we delete or anonymize data when no longer necessary for the purposes above, subject to legal retention requirements.
6) Your Choices & Rights
- Opt-out: Reply STOP at any time to end SMS. Reply START to resume. We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT.
- Access/Deletion: You may request access to or deletion of SMS data we hold, subject to identity verification and legitimate retention needs (e.g., suppression lists).
- Help: Reply HELP, email cs@botach.com, or call 1-702-703-1299.
7) Security
We use reasonable administrative, technical, and physical safeguards to protect SMS data. No method of transmission or storage is 100% secure; please use caution when sharing sensitive information via SMS.
8) Children’s Privacy
Our SMS program is intended for adults and is not directed to children under 13. If we learn a child under 13 participates, we will delete associated SMS data.
9) Links & Short URLs
Links in SMS messages point only to botach.com. We do not use public link shorteners in this program.
10) Program Scope & Changes
This notice applies only to the Botach 1-to-1 Support SMS program. We may update this notice; material changes will be posted here with an updated “Last Updated” date.
Contact
Botach.com — Privacy & Compliance (SMS)
Email: cs@botach.com | Phone: 1-702-703-1299
Address: 4775 W Harmon Ave, Las Vegas, NV 89103
Last Updated: